Boston → Silicon Valley → Singapore → NYC → LA
Making Fintech even smarter
SoFi | NYC – LA
Staff Product Manager
I led the launch of the first AI product by any OCC-chartered US bank — migrating SoFi's support chat from a rules-based bot to a Sierra LLM, navigating legal, compliance, and the OCC to establish regulatory standards for AI in banking along the way. The chatbot now serves 1.2M members with chat NPS up 42 points and containment at 67% across 1.8M conversations. I've since expanded it to self-service actions and Voice, and built Cash Coach — an ML model that surfaces personalized financial actions for 60K members, generating $13.4M in money movement.
Now I'm shipping SoFi Coach (June 2026): a multi-agent AI financial chatbot that routes support through Sierra and financial guidance through a CFP-calibrated OpenAI sub-agent, with 98% personalization at scale.
Building AI that handles real money for real people — the stakes don't get higher.
Experience:
2023 - now
Building Twitter's Creator Subscriptions
Twitter | NYC
Senior Product Manager
After Elon Musk took over Twitter, I joined the Home Team and owned the Explore tab, where 100M+ daily active users go to discover trending content. I redesigned it from a single undifferentiated feed into topic-specific tabs — Trending, News, Sports, Entertainment — with grouped hashtags per tab, based on research into how people mentally organize content.
I then moved to the Twitter Blue team to own Creator Subscriptions. In 90 days, I took the product from a handful of creators to 5K and $150K in monthly revenue — building the eligibility framework to vet a viral waitlist, standing up subscriber payments via Apple and Android app stores, and launching an automated creator payout system via Stripe.
Everybody wonders what it's like to work with Elon Musk. For me, it was fast-paced and required sleeping in the office.
2022-2023
2023
Building a video education
platform for NYC culture consumers
Roundtable | NYC
Fractional Product Manager
While working at Twitter, I joined Roundtable by 92nd Street Y as a fractional Product Manager to build something scrappier and mission-driven. Working with the CEO, I built a 0-to-1 on-demand video streaming platform and restructured the website to make content discoverable. I structured revenue-share partnerships with premier cultural institutions — American Ballet Theatre, the MET — used A/B testing to introduce per-class pricing, and identified a $2M ARR opportunity. Six months in: +65% revenue growth.
I loved building a new product from the ground up with a scrappy team.
Creating global content partnerships in Asia and beyond
Twitter | Singapore - NYC
Senior Strategy and Operations Manager
I moved to Singapore as the first Strategy and Operations Manager responsible for growing Twitter’s Content Partnerships business for all of Asia Pacific—including Japan, Twitter’s 2nd largest market. I spearheaded the business strategy that grew the region’s revenue by 20% year-over-year, to $45M in revenue. That increase included $25M for advertising that ran alongside premium video publishers’ content for the Tokyo Olympics. I moved back to NYC to lead the international business strategy for the Content Partnerships business, and was instrumental in defining Twitter’s product strategy for growing users in important foothold markets—India and Nigeria.
Tech companies have to succeed in Asia in order to reach global scale.I moved to Singapore to learn the intricacies of the Asian market firsthand.
2019-2022
Taking my strategy to the next level
Yale School of Management | New Haven
Master of Business Administration (MBA)
At SOM, my academic focus was competitive strategy and entrepreneurship. I was heavily involved in the Women in Business Club and founded and ran Fempire: The Yale Conference for Women, Technology, and Power after witnessing the increased responsibility US corporations had to protect women’s rights. I spent a considerable time traveling to learn about international tech, including going to China in 2018 with a delegation of my Yale classmates.
Highlights included touring a cutting-edge robotics lab and walking the Great Wall.
2017-2019
2018
Growing music listeners and opening up an international market
Spotify | NYC
MBA Global Marketing Strategy Intern
When I joined Spotify, Apple Music had just gained the upper hand in the number of premium customers—and I was tasked with developing a competitive strategy that closed the gap. Working closely with the Spotify Wrapped and New Markets teams, I developed a strategy for Spotify to convert radio listeners to music streamers, including plans for the launch of Car Thing, Spotify’s hardwear device for easy in-car listening. Additionally, I created the first plan for how Spotify would launch in South Korea, its biggest untapped music market, with a music catalog sought after by millions of international K-Pop fans.
Understanding what makes each country’s consumers unique was key to my later success in growing an international partnerships business.
Launching marketing campaigns for professional networkers
LinkedIn | San Francisco-NYC
Marketing Solutions Account Executive
I was part of LinkedIn’s inaugural class of the Business Leadership Program for future tech leaders, and spent my first year after Harvard in rotational roles in Recruiting, Customer Service, and Sales. I found my forte selling LinkedIn’s Marketing Solutions and problem-solving with Marketing executives about ways to grow their business by connecting with professional networkers. Eventually, I grew my book of business to 45 clients generating $5M in annual revenue.
My first job out of college was hiring LinkedIn’s Product Managers and now I am one—full circle, baby!
2013-2017
2009-2013
Learning how consumers think, behave and vote
Harvard University | Cambridge, MA
Bachelor of Arts (AB) in Psychology and Government
I took advantage of everything Harvard had to offer, first in science and math courses, then later savoring art history and even a class on chocolate. I eventually fell in love with Psychology, or as I like to call it, “engineering of the mind." Combining my passion for international relations, I got a secondary major in Government and led a 6-person research team to measure growing anti-immigrant sentiment in the US with the Institute of Quantitative Social Science. I had an urge to give back to the local Boston community and ran a leadership program for inner city high school students.
I studied abroad in Paris immersing myself in French, art, and croissants. Magnifique!
